1. Standard Cancellation Policy

Our standard cancellation terms apply to all private day trips, transfers, and tickets:

• More than 48 hours before the trip start time: Full refund — 100% of the amount paid will be returned.
• Less than 48 hours before the trip start time: No refund — the booking is non-refundable.

The 48-hour window is calculated from the scheduled start time of your tour, not the date of booking.

2. Multi-Day Trip Cancellations

The same 48-hour cancellation rule applies to all multi-day trips. For example, if you have booked a 10-day trip, you must notify us at least 48 hours before the trip is scheduled to begin in order to receive a full refund.

• More than 48 hours before the first day of the trip: Full refund.
• Less than 48 hours before the first day of the trip: No refund.

Cancellations made after a multi-day trip has already started are non-refundable for the remaining days.

3. Weather & Unforeseen Circumstances

Our tours generally proceed as scheduled in rainy or overcast weather, as most of our itineraries can be enjoyed in all conditions. However, in cases where weather makes an activity genuinely unsafe, we will take appropriate action.

• If the cancellation period has already passed (less than 48 hours before the trip), or if your pickup has already taken place and the trip is underway, the trip will continue and no refund will be provided.
• If Japan Ichiban Tours cancels a tour due to extreme weather or safety concerns before it begins, a full refund will be issued.
• In the event of natural disasters, government travel advisories, or other force majeure events that prevent a tour from operating, we will work with you to reschedule or issue a refund on a case-by-case basis.

4. Flight Delays & Late Arrivals

For airport pickups and drop-offs, we track your flight in real time and adjust the pickup time based on your actual flight arrival.

• We provide up to 90 minutes of complimentary waiting time after your flight lands.
• If you require additional waiting time beyond the 90-minute complimentary period, additional charges may apply.
• If a flight delay causes you to miss the tour entirely and it is outside your control, please contact us as soon as possible and we will assess the situation individually.

5. No-Shows

If you do not show up at the agreed pickup location at the scheduled time and have not contacted us in advance, this will be treated as a no-show. No-shows are non-refundable regardless of the reason.

If you are running late, please contact your driver or our support team via WhatsApp as early as possible so we can make arrangements.

6. Group Bookings

Japan Ichiban Tours accommodates private groups of all sizes, from 1 person up to approximately 100–200 guests. The standard cancellation policy applies to all group bookings.

For very large groups (20 or more guests), we recommend contacting us at least 7 days before the tour to discuss any changes or cancellations, as significant logistics planning is involved. Partial cancellations for large groups (reducing the number of guests) may be subject to additional terms agreed at the time of booking.

7. Payment & Deposit Terms

We offer flexible booking options to make planning your Japan trip as easy as possible:

• Zero deposit booking: You can secure your tour without paying upfront.
• Balance due date: The remaining balance is due one day before your trip. We will send you a secure payment link to complete the payment.
• If payment is not received by the due date, Japan Ichiban Tours reserves the right to cancel the booking without notice.

All payments are processed securely through our third-party payment provider. We accept Visa, Mastercard, American Express, PayPal, and other methods shown at checkout. We do not store your payment details on our website.

8. How to Cancel

To cancel a booking, please contact us as early as possible using one of the following methods:

• Contact form: japanichibantours.com/contact-us
• WhatsApp: Available via the chat widget on our website
• Email: Reply to your booking confirmation email

Please include your full name, booking date, tour name, and reason for cancellation. Cancellation requests are only valid once confirmed in writing by a member of our team.

9. Refund Processing

Where a refund is approved under this policy:

• Refunds will be issued to the original payment method used at the time of booking.
• Please allow 5 to 10 business days for the refund to appear in your account, depending on your bank or payment provider.
• Japan Ichiban Tours is not responsible for delays caused by your bank or payment processor.
• Any transaction fees charged by the payment processor at the time of booking are non-refundable.

10. Contact Us

If you have any questions about this Cancellation & Refund Policy, or need to discuss your specific booking, please get in touch: